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AFIQAH BINTI ABIDIN
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7 MONITORING PERFORMANCE
Figure 8: Chat Analytics Period Filter: View stats for the last 7, 30, or 90 days using the fi...
6 CUSTOMIZING YOUR CHAT WIDGET
Figure 7: Widget Settings Appearance: Set your widget's Primary Color and its Position on the ...
5 TESTING YOUR AGENT
Figure 6: Agent Interaction Testing Protocol: Select your Agent and ask questions to verify th...
4 MANAGING YOUR KNOWLEDGE BASE (4.2)
4.2 Organizing Categories Figure 5: Taxonomy Management Standardization: Use profession...
4 MANAGING YOUR KNOWLEDGE BASE (4.1)
4.1 Uploading Documents Figure 3: Knowledge Base Listing Initiate Upload: Click "Create...
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