TS KUKURO KNOWLEDGE HUB
1 INTRODUCTION
Purpose: This guide helps Departmental Administrators manage their department's knowledge base, m...
2 GETTING ACCESS
Figure 1: Login Interface Authentication: Log in at kukuro.ums.edu.my/admin using your UMS Act...
3 YOUR DASHBOARD
Figure 2: Dashboard Overview Total Knowledge: The total number of documents uploaded by your d...
4 MANAGING YOUR KNOWLEDGE BASE (4.1)
4.1 Uploading Documents Figure 3: Knowledge Base Listing Initiate Upload: Click "Create...
4 MANAGING YOUR KNOWLEDGE BASE (4.2)
4.2 Organizing Categories Figure 5: Taxonomy Management Standardization: Use profession...
5 TESTING YOUR AGENT
Figure 6: Agent Interaction Testing Protocol: Select your Agent and ask questions to verify th...
6 CUSTOMIZING YOUR CHAT WIDGET
Figure 7: Widget Settings Appearance: Set your widget's Primary Color and its Position on the ...
7 MONITORING PERFORMANCE
Figure 8: Chat Analytics Period Filter: View stats for the last 7, 30, or 90 days using the fi...