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1 INTRODUCTION
Purpose: This guide helps Departmental Administrators manage their department's knowledge base, monitor chat performance, and customize their public chat widget within the TS Kukuro ecosystem. Tujuan: Panduan ini membantu Pentadbir Jabatan menguruskan pangkal...
2 GETTING ACCESS
Figure 1: Login Interface Authentication: Log in at kukuro.ums.edu.my/admin using your UMS Active Directory credentials or Microsoft SSO. Pengesahan: Log masuk di kukuro.ums.edu.my/admin/login menggunakan kelayakan Active Directory UMS anda atau SSO Micros...
3 YOUR DASHBOARD
Figure 2: Dashboard Overview Total Knowledge: The total number of documents uploaded by your department, including those still being processed. Jumlah Pengetahuan: Jumlah keseluruhan dokumen yang dimuat naik oleh jabatan anda, termasuk yang sedang diproses...
4 MANAGING YOUR KNOWLEDGE BASE (4.1)
4.1 Uploading Documents Figure 3: Knowledge Base Listing Initiate Upload: Click "Create document" to add new source material for the AI to learn from. Mulakan Muat Naik: Klik "Create document" untuk menambah bahan sumber baharu untuk dipelajari oleh...
4 MANAGING YOUR KNOWLEDGE BASE (4.2)
4.2 Organizing Categories Figure 5: Taxonomy Management Standardization: Use professional, consistent naming — these labels are shared across your whole department. Standardisasi: Gunakan penamaan yang profesional dan konsisten — label ini dikongsi ...
5 TESTING YOUR AGENT
Figure 6: Agent Interaction Testing Protocol: Select your Agent and ask questions to verify the AI retrieves information accurately from your latest uploads. Protokol Ujian: Pilih Ejen anda dan buat pertanyaan untuk mengesahkan bahawa AI mengambil maklumat...
6 CUSTOMIZING YOUR CHAT WIDGET
Figure 7: Widget Settings Appearance: Set your widget's Primary Color and its Position on the page (Bottom Right, Bottom Left, Top Right, or Top Left). Rupa Bentuk: Tetapkan Warna Utama widget anda dan Kedudukannya pada halaman (Bottom Right, Bottom Left, ...
7 MONITORING PERFORMANCE
Figure 8: Chat Analytics Period Filter: View stats for the last 7, 30, or 90 days using the filter at the top of the page. Penapis Tempoh: Lihat statistik bagi 7, 30, atau 90 hari terakhir menggunakan penapis di bahagian atas halaman. Total Chats & Succes...